Shipping policy

At NexaHomeCase, we are committed to providing a smooth and reliable shopping experience. We carefully process and ship every order to ensure your home and kitchen essentials arrive safely and on time.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Time

Delivery times may vary depending on your location and shipping method selected.

Estimated Delivery Times:

• Standard Shipping: 7–15 business days
• International Shipping: 10–25 business days

Please understand that delivery times may be affected by factors outside our control, including customs delays, carrier delays, weather conditions, or peak shopping periods.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this information to monitor the progress of your delivery.

If you have not received your tracking information within the expected timeframe, please contact our support team for assistance.

Shipping Address

Customers are responsible for providing accurate shipping information during checkout. Please double-check your address before completing your order.

If an incorrect address is provided, please contact us immediately. We will do our best to assist, but we cannot guarantee changes after an order has been processed.

Lost or Delayed Packages

While we work with reliable shipping partners, occasional delays may happen. If your package has not arrived within the expected delivery window, please contact us and we will help investigate the issue.

Customs & Import Fees

For international orders, customers may be responsible for any customs fees, taxes, or import charges required by their country. These fees are determined by local authorities and are not controlled by NexaHomeCase.

Contact Us

If you have any questions regarding your order or shipping, please contact our support team:

Email: nexahomecase@gmail.com

Thank you for choosing NexaHomeCase. We appreciate your trust and look forward to serving you.